Fourteen questions Lacey asks before booking.

Four things: the drive out, a technician putting a meter and a thermometer on the machine, the broken part named and explained, and a single written total for the repair. Say yes and that total has the $99 built in. Say no, and the $99 alone is the visit. Book the visit for tomorrow or the day after and up to $15 comes off the repair itself (same-day visits don’t qualify), and a second machine checked on the same visit takes $10 off its own diagnosis.

Refrigerators that have stopped cooling go first: phone before noon and an afternoon slot is nearly always open. Other machines get scheduled within a few days, frequently for the next morning. Hawks Prairie, Jubilee, Meridian Campus and the Nisqually side are the shortest drives from base.

DuPont is a straight run up I-5 from Hawks Prairie, and the van heads that way most days, so DuPont, Steilacoom and Lakewood are part of the regular route rather than a detour. They are booked like any Lacey street and the invoice shows nothing for the miles.

It shapes what we expect to find. Prairie wells carry iron and hardness that crust dishwasher elements, clog ice-maker inlet valves and leave rust on washer drums, and a range never converted to propane burns yellow and sooty. We fix the broken part and tell you plainly whether water or fuel caused it, so you can head off the next one.

Rarely. When power flickers back, a compressor can attempt a restart against head pressure and trip its overload; boards lose relays; garage GFCIs open. Diagnosis tells us which, and nearly all of them come down to a part, not a replacement refrigerator.

We do, and DuPont and Lakewood keep us busy with them. A truck ride loosens heater terminals, cracks thermal fuses and leaves the old cord mismatched to the new receptacle. We test the hookup first and the machine second.

Put the gate code and the parking rule in the form, or give them to us when you call. The technician arrives knowing both, and neither adds anything to the invoice.

Your landlord or the property manager, by phone or email. You open the door, the technician emails them a photo of the fault plus the written total, they call or reply, and the repair proceeds. Their email gets the invoice and the warranty term.

No. The Hawks Prairie shop is independent and speaks for no manufacturer. Every make gets instruments, one written total and a warranty term in print. Should a maker’s own coverage look like it still covers the fault, we say so before any money moves.

Microwaves, wine coolers, countertop ice machines, water softeners, water heaters, disposals, RV and boat appliances, commercial kitchens. What we do take: refrigerator-freezers, washers, dryers, dishwashers, ovens, ranges, cooktops, and ice makers that live inside a refrigerator door.

It gets ordered, and the technician comes back once it lands to finish at the total you already approved. That second trip is ours to absorb.

The repair we did, for the term printed on your invoice. Should the identical fault reappear inside that term, we come back and set it right; you pay nothing for the return.

Yes, standing at the machine. We sell nothing new, so there is no incentive to steer you toward a replacement, and none to patch something that is finished. The $99 covers coming out, and the straight opinion rides along with it.

Card, cash or a check once the test cycle is finished; there is no deposit and no fee for phoning. Owners who are off site pay from the invoice we email.