Pricing · what the invoice looks like before you say yes
$99 to find out what is wrong. One written total to fix it.
The $99 brings the technician and the instruments to your kitchen or laundry room and gets the fault named.
- $99 to diagnose — absorbed into the repair total when you approve
- ON PAPER the total comes before the tools
- NOTHING per hour, per mile or for a Saturday
Mon–Sat 8–7 · closed Sunday · Hawks Prairie base by exit 111
You hear two numbers, and both arrive before any work.
The first is $99. It is the same whether the van pulls up to a townhome in Hoffman Hill or a lake house on Carpenter Road, and it pays for the drive and for a proper look: current draw on the compressor, temperatures at the evaporator, gas pressure at the manifold, rather than a hunch based on what you described. The second number follows once the broken part is identified. It is the whole repair as one total, and the $99 already sits inside it. You look it over, ask whatever you like, and give a yes or a no. From there the money talk is finished — the total does not grow while the work is done, and nobody is billing by the hour.
- $99 puts a technician and a set of instruments in front of the machine, wherever in the loop it sits
- The repair total is written down before disassembly begins
- Approve, and the $99 is already a piece of that total
- Decline, and the bill stops at $99; the diagnosis stays with you
- Book the visit for tomorrow or the day after and up to $15 comes off the repair (not for same-day visits; the $99 stays $99); a second machine checked on the same visit takes $10 off its own diagnosis
- We publish no repair prices, because every total follows the instruments
- A part we have to order is fitted on a return trip we schedule, at the total you approved
- No line for mileage, gates, gravel driveways or Saturdays
What the second number depends on
Which part failed. An open thermal fuse and a sealed-system compressor sit at opposite ends of the scale, and most repairs land near a single, predictable part. When the fault could still go either way after testing, you hear that before you approve anything.
How the machine is installed. Stacked laundry in an HOA townhome closet, a dishwasher hidden behind a matching cabinet panel, a dryer vent running the length of a garage ceiling, a range on a propane line shared with the shop out back — these take more time to reach, service and reassemble, and that time is inside the total rather than tacked on as a surcharge.
What has no effect on it. Distance from Hawks Prairie, which day you book, a gate code, the need for a second trip, or the weather. Where a machine is beyond saving, you are told at the door; the $99 covers coming out and replacement advice is part of it.
Questions about paying
Do I pay the $99 and then the repair on top of it?
No. Approving the repair converts the $99 into part of one total, and the invoice shows a single number. It stands alone only if you decide against the repair, and then it is all you pay.
Can you quote the repair before coming out?
What we can say is whether the symptom usually means a cheap part or a costly one. The figure itself has to wait for the instruments: a dryer running cold might be a thermal fuse or might be a control board, and the gap between them is wide.
The part has to be ordered — is there a second charge?
None. The technician returns when it lands and finishes for the total you approved.
Do Steilacoom, Lakewood or Roy cost more to reach?
They do not. Inside our loop the invoice has no line for miles, gate codes, gravel driveways or Saturdays.
How do I settle up?
Card, cash or a check after the test cycle runs. Landlords and managers off site pay from the emailed invoice.
Something quit? Let us put it on the route.
Call or send the form; you hear back with a window before the shop closes, the van arrives carrying the usual parts for your make, and the $99 for the diagnosis rolls into the repair total if you go ahead.